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Outstanding Quality as Standard

At Cordian Specialist Care, we don't aim to meet the minimum—we strive to exceed it. Our commitment to outstanding care is embedded in everything we do, from front-line delivery to governance and safeguarding.

Home / Understanding Quality

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What Drives Our Standards

  • Safe

  • Effective

  • Caring

  • Responsive

  • Well-led


Our Promise

  • We do what we say we will

  • We communicate clearly and honestly

  • We admit mistakes, rectify them, and learn

  • We involve service users and families in shaping our services

  • We continuously monitor, review, and improve

Our Objectives

  • Deliver complex care at home that is holistic, person-centred, and clinically safe

  • Put people before profit—care as we’d want for our own families


Be a trusted “hospital-at-home” partner to the NHS, including:

  • Hospital discharge

  • Admission avoidance

  • Rapid response

  • Reablement

  • Virtual wards

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Safer Care, Safer Systems

We uphold robust policies that protect both service users and staff:
 

Risk Management & Safeguarding
 

  • Enhanced DBS checks, including barred lists and overseas police checks

  • Ongoing training and professional development

  • Regular risk assessments tailored to each service user

  • Safeguarding protocols for preventing and reporting harm

  • Incident reporting & analysis to improve future practice

  • Notifications to regulators (e.g., CQC, NMC, HCPC) in cases of misconduct

  • Pattern tracking of incidents to prevent reoccurrence

  • A culture of openness, learning, and accountability

Safer Recruitment

Our recruitment process ensures only qualified, compassionate professionals join our team:


Key Stages:
 

  • Inclusive advertising and role-specific DBS guidance

  • Telephone and face-to-face interviews

  • Full employment history and reference checks

  • NMC PIN verification (for nurses)

  • Fitness to work and health declarations

  • Skills assessments and character references

  • Enhanced criminal background screening

Culture of Continuous Improvement

  • We never stand still. We constantly:

  • Monitor service quality

  • Incorporate lessons learned

  • Engage stakeholders in service design

  • Align with evolving legislation and best practice

  • Cordian is not just a care provider. We are a partner in safety, a leader in quality, and a champion of dignity at home.

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Contact Us

We hope you have found the information contained in this brochure informative about the types of services we offer, and the types of chronic, long-term often life-limiting conditions we provide treatment, care, and support for.

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